MCVM Collection ManagerMuseum Collections Management

Support

Practical help for the museum using MCVM.

The first 12 months of MCVM Care + AI are included with the planned perpetual institutional license.

Planned Care support

  • Installation and documented setup guidance
  • Help with supported product behavior, backup and restore, and reproducible defects
  • Update eligibility while Care + AI is active
  • Initial response target: two business days, Monday-Friday, 9:00 a.m.-5:00 p.m. Eastern Time, excluding U.S. federal holidays
  • No emergency, after-hours, or guaranteed-resolution SLA

Care does not include data entry, cataloging or conservation judgment, legal or title advice, custom development, hardware repair, network administration, or recovery made impossible by missing or damaged backups.

Contact support

Email support@mcvmcollectionmanager.com. Do not email databases, backups, collection media, credentials, API keys, PINs, raw logs, or sensitive donor/lender information. MCVM will publish a secure, case-specific process before accepting sensitive support material.

After Care + AI ends

Support, Managed AI, and eligibility for later releases end unless Care + AI is active. The perpetual license, installed core application, existing collection access, backup, restoration, export, and already-delivered updates remain available.