Inside MCVM
Use Help on the current workspace for the task in front of you. Search broader terms such as “research,” “backup,” “labels,” or “restore.”
Help & documentation
Help should answer the question before you need to call.
MCVM includes a searchable, screen-aware Help Center plus customer documentation packaged with the installed program as PDF guides.
Customer guides
The installed application includes the Quick Start Guide, User Guide, Administrator Guide, Disaster Recovery Guide, Remote Support Checklist, Feature Guide, and Glossary.
Safe diagnostics
MCVM creates a user-reviewed Verified Support Package from a closed structured contract. It excludes collection records and media, backups, settings, credentials, raw logs and error messages, identifying paths, museum names, and Windows user names.
Documentation travels with the product.
The guides are packaged with the installed program as PDF files.
Bringing existing records into MCVM?
MCVM supports guided record imports, and Full Collection Migration packages are for complete MCVM-to-MCVM moves. Use the migration-readiness path on the Contact page to discuss the customer-generated export that best fits your collection.