Practical help for the museum using MCVM.

Planned Care support

Active MCVM Care+ includes Staff Stations, Managed AI under annual fair use, support, and update eligibility. Installation and migration assistance means reasonable remote guidance for documented workflows; onsite service and paid data remediation are not included. Managed AI availability is confirmed when commercial purchasing opens.

• Installation and documented setup guidance
• Help with supported product behavior, backup and restore, and reproducible defects
• Update eligibility while MCVM Care+ is active
• Initial response target: two business days, Monday-Friday, 9:00 a.m.-5:00 p.m. Eastern Time, excluding U.S. federal holidays
• No emergency, after-hours, or guaranteed-resolution SLA

Care does not include data entry, cataloging or conservation judgment, legal or title advice, custom development, hardware repair, network administration, or recovery made impossible by missing or damaged backups.

Which address to use

• Questions about using MCVM: support@mcvmcollectionmanager.com. The Help & Documentation page lists the guides and installed Help topics.
• Evaluation, quotes, and purchase orders: Request an Evaluation or sales@mcvmcollectionmanager.com.
• Privacy requests: privacy@mcvmcollectionmanager.com. See Privacy.
• Moving an existing collection: read Moving to MCVM first, then ask sales@mcvmcollectionmanager.com about your source system.

Contact support

Email support@mcvmcollectionmanager.com. Do not email databases, backups, collection media, credentials, API keys, PINs, raw logs, or sensitive donor/lender information. MCVM will publish a secure, case-specific process before accepting sensitive support material.

How updates work

MCVM never updates itself: the only update method is for a person to open Settings > Program & Maintenance > Update App and start the update, and nothing installs automatically.

After MCVM Care+ ends

Support, Managed AI, and eligibility for later releases end on the MCVM Care+ end date. Managed AI has no grace period. Staff Stations continue for 14 days, then pause while preserving configuration, local data, certificates, keys, and the station address; they resume automatically on renewal without setup again. A refund has no Staff Station grace period. The perpetual license, installed core application, existing collection access, backup, restoration, export, and already-delivered updates remain available.